ManagerOS Privacy Policy
Last Revised: April 29, 2026
1. Introduction
ManagerOS Inc. ("ManagerOS", "we", "our", or "us") operates the ManagerOS platform, an IT operations and management solution designed to help organizations manage devices, users, workflows, and IT services (the "Services").
This Privacy Policy explains how we collect, use, process, and protect personal data when you use our Services or interact with us.
2. Scope
This Privacy Policy applies to:
- Users of the ManagerOS platform
- Visitors to our website
- Customers, partners, and their personnel
3. Data Controller and Processor Roles
ManagerOS Inc. acts as:
- Data Processor when processing Customer Data on behalf of customers using the Services.
- Data Controller for personal data related to our own operations, including account management, billing, and website usage.
Customers using ManagerOS are the Data Controllers for the data they manage within the platform.
4. Categories of Personal Data
We may process the following categories of personal data:
| Category | Description |
|---|---|
| Information You Provide | Name, email address, phone number, organization details, and support communications. |
| Automatically Collected | IP address, device/browser details, usage logs, and system diagnostics. |
| Customer Data | Device inventory, telemetry, user accounts, helpdesk tickets, and automation scripts. |
5. Legal Basis for Processing (GDPR Article 6)
We process personal data under the following legal bases:
- Contractual necessity: To provide and operate the Services.
- Legitimate interests: To improve, secure, and maintain the Services.
- Legal obligation: To comply with applicable laws and regulations.
- Consent: Where required (e.g., marketing communications, non-essential cookies).
6. Purposes of Processing
We use personal data to:
- Provide, operate, and maintain the Services.
- Authenticate users and manage accounts.
- Monitor system performance and ensure security.
- Provide customer support and respond to inquiries.
- Improve functionality and user experience.
- Communicate service updates and operational notices.
- Comply with legal and regulatory requirements.
We do not sell personal data.
7. Data Sharing and Subprocessors
We may share personal data with:
- Service providers and subprocessors, including cloud infrastructure providers.
- Business partners, where necessary to deliver the Services.
- Legal authorities, where required by law or to protect rights and security.
All third parties are contractually obligated to implement appropriate safeguards. A list of subprocessors is available at manageros.com/subprocessors.
8. International Data Transfers
Personal data may be transferred and processed outside the European Economic Area (EEA). Where such transfers occur, we rely on appropriate safeguards, including:
- European Commission Standard Contractual Clauses (SCCs).
- Transfers to countries subject to an adequacy decision.
9. Data Retention
We retain personal data only as long as necessary for the purposes described in this Policy:
- Account data: For the duration of the customer relationship.
- Logs and system data: For a limited period necessary for security and diagnostics.
- Legal and compliance data: As required by applicable law.
Customer Data retention is determined and controlled by our customers.
10. Data Security
We implement appropriate technical and organizational measures (TOMs) to protect personal data, including:
- Encryption in transit and at rest (where applicable).
- Role-based access controls (RBAC).
- Authentication and authorization mechanisms.
- Logging, monitoring, and audit trails.
- Vulnerability management and system hardening.
11. Data Breach Notification
In the event of a personal data breach, we will notify affected customers without undue delay and in accordance with applicable data protection laws.
12. Data Subject Rights
Under GDPR, individuals may have the right to:
- Access their personal data.
- Rectify inaccurate or incomplete data.
- Request deletion of personal data.
- Restrict or object to processing.
- Request data portability.
Requests can be submitted to: privacy@manageros.com
We will respond within one (1) month, as required by applicable law. You also have the right to lodge a complaint with your local data protection authority.
13. Cookies and Tracking Technologies
We use cookies and similar technologies to maintain user sessions, improve functionality, and analyze usage. Non-essential cookies are used only with user consent. Users may manage cookie preferences through their browser settings.
14. Automated Decision-Making
ManagerOS does not engage in solely automated decision-making that produces legal or similarly significant effects on individuals.
15. Children's Privacy
The Services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children.
16. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised "Last Revised" date at the top of this document.
18. Contact Information
For privacy-related inquiries, contact:
ManagerOS Inc.
Email: privacy@manageros.com
Website: www.manageros.com
If required under applicable law, ManagerOS will appoint a Data Protection Officer (DPO).
A current list of subprocessors is available at: manageros.com/subprocessors